FREQUENTLY ASKED QUESTIONS

• Do you offer direct billing?

  Yes! We now offer direct billing to a growing list of insurance companies. When you book online, simply add your insurance details and we’ll take care of the rest! Learn more about direct billing.

• Does my insurance cover me?

  Registered Dietitian services are often covered by your health benefits plan. Speak with your insurance provider to determine what coverage you qualify for. We offer direct billing and dietitian services are a tax deductible expense.

• What is your booking & cancellation policy?

  We require 48 hours notice for any appointment modifications. A late cancellation fee (50% the session) will apply with notice under 48 hours. Missed appointments or no-shows (less than 4 hours notice) will require full payment for time reserved. Thank you for understanding.

• How does the free 15-minute consultation work?

  Our Free-15 Minute Consultation is with one of our registered dietitians. During this call, we focus on:

  • Explaining the consultation process and what you can expect.

  • Discussing your health goals 

  • Addressing any questions you have about direct billing options.

  • Answering any other questions you have.​

  
  ⮕ Book a Free Consultation online!

• How do I book an appointment for a family member?

  Booking for a partner, child, or other loved one is straightforward in our online portal:

  Adding Family Members to Your Account

  1) During Account Creation

  When you sign up for an account on our website, you’ll be asked if you want to book appointments for family members. If you select “Yes,” you’ll need to provide:

  • The family member’s relationship to you

  • Their first name, last name, and email address

  You’ll also have the option to allow the family member to use your saved payment method (if the clinic uses our payment system). Check the box to grant this permission. To add more family members, click “Add Another Family Member” and repeat the process. Once all family members are added, click “Continue” to start booking appointments.

  2) Via Your Account Dashboard

  If you already have an account and want to add family members, log in to the patient portal and navigate to the “My Account” section. From there:

  • Go to the “Family Members” tab.

  • Add a new family member by entering their details.

  • Manage permissions for existing family members, such as updating payment method access.

  Note: You can modify permissions you’ve granted to family members, but you cannot view or edit permissions they’ve granted to you.

  Scheduling an Appointment for a Family Member

  • Book appointments for family members using the same process as booking for yourself.

  • Select an appointment time, and choose the family member from a dropdown menu when confirming.

  • Book multiple family appointments in one session by selecting “Add Another Appointment” before finalizing.

• What are the fees/pricing for sessions?

  An initial consultation is $190. Follow-ups are $165. Meal plan pricing ranges, please see our meal plan page for pricing.​ You also view our pricing on our online booking page. 

• What if I want a meal plan?

  Great! We offer a meal planning session with a Registered Dietitian. During this session, we’ll gather essential information through key questions to craft your ideal meal plan.  

  ⮕ Book your meal plan session here.

  Alternatively, you can order a meal plan directly online. Upon ordering, we’ll send you a Meal Plan Assessment form via email, which allows us to tailor your meal plan to your preferences and needs.

  Order your meal plan here.

• What health conditions/disorders etc. Do you work with?

  At In Good Nutrition our seasoned team of Registered Dietitians possess expertise across various health conditions and treatment approaches. 

  To find the dietitian who best specializes in your needs, please visit our ⮕ Dietitian Directory

• Do I require a doctors referral?

  No referral needed to book an appointment – self referrals are welcomed!

   

• Where are your offices located?

  We have locations across Canada! Including Alberta, British Columbia, Saskatchewan, Ontario, Nova Scotia and New Brunswick. Our clinics are run virtually, serving clients across Canada. With this virtual model we found clients have greater access to our services and have more success and accountability.

• Do you offer in person workplace wellness presentations?

  Yes! We offer in-person workplace wellness workshops across Canada. To learn more visit our Workplace Wellness page or contact us to learn more.

• What's the difference between a dietician and nutritionist?

  A dietitian is a registered and regulated health professional with specific education and training in dietetics, while a nutritionist does not necessarily have the same level of education and may have varying degrees of education and qualifications. Read our blog article about the differences between dietitian and and nutritionist. 

• Do you offer any free resources?

  Yes, we do! See our Resources page, including guides on building a healthy relationship with food, strategies for managing binge eating, self-care techniques, and meal plans! ​

  Be sure to also check out our nutrition blog for insightful articles and tips on a wide range of health and dietary topics.

• Still have a question?

  Get in touch with us, you can contact us here.